OUR QUALIFIED EXPERTS ARE HERE SUPPORT YOU
ENTHUSIASTIC PROFESSIONALS WHO ARE OPEN TO YOUR NEEDS
Our various departments work in close collaboration from the moment we receive your consultation to the commissioning of your facility.
- Reception and administrative management service: any questions? Need advice? Our responsive administrative service replies quickly, works with you to sort out the detail of your needs and gives you guidance.
Sales department: our skilled operational department will assist you in making technical choices regarding the most suitable equipment for your application, while keeping control of the costs of your arms and gangways
Marketing and development department in France, export: thanks to the increased exposure of the Pacquet brand and its image, we keep you informed in real time of our latest technical innovations and manage your export projects as effectively as possible
Technical and operational department: have you got a technical problem, do you need maintenance or do you want to modify your project? Our experienced teams are at your disposal in collaboration with the design office to make the right decisions with you
Design Office: our design office engineers and technicians provide the assistance you need and help you design the loading arm or tanker access gangway to suit your needs
Purchasing department and workshop: for the precise and rigorous monitoring of your equipment (from manufacture to commissioning)
OPTIMISED MANAGEMENT OF YOUR REQUEST
Your project to ensure the safety of staff loading or unloading at the top of a tanker must get all the attention it deserves. Pacquet Solutions d'Empotage provides a follow-up and is available at all times:
- Reception of the consultation
- Opening your file
- Exact definition of your needs with the technical teams
- Free and complete pre-study (as needed)
- A technical and commercial offer is submitted with an estimated manufacturing and delivery time
Want to modify your project, make an adjustment request or a change of plan? No problem, we will take over the file and develop it together according to your requirements.
PACQUET SUPPORT AND QUALITY IN A FEW WORDS
Personalised support: our teams work with you to design equipment that complies with your application and your specifications. With Pacquet, you get a personalised approach
Local solutions: Pacquet works on a daily basis with local suppliers who have known our products and know-how over many years. What's more, superior reliability and responsiveness for our customers
Responsiveness: our teams work together until your equipment is commissioned. Information is communicated quickly and you get prompt personalised responses
Mobility: our technicians and assemblers on the production site give you the support you need (on-site assembly, preventive maintenance and scheduled or unscheduled corrective maintenance (breakdowns, machine shutdowns, etc.)